Welcome to Ella Gardens! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. General Information
Ella Gardens is an online platform that sells fresh rose bouquets, dried flower bouquets, and various floral arrangements, operating worldwide. By using our website, you agree to the terms and conditions outlined in this document.
2. Product Information
We take great pride in providing high-quality floral arrangements. All our products are carefully crafted to ensure freshness and beauty. However, due to the nature of flowers, some arrangements may vary slightly in color, size, or shape. We strive to ensure that all product images and descriptions are accurate, but we cannot guarantee exact matches for every order.
3. Order Process
To place an order, simply browse through our selection of bouquets and select the items you wish to purchase. Once you have made your selection, proceed to checkout. Our only payment method is Cash on Delivery (COD), and payment is made at the time of delivery.
After placing your order, you will receive an order confirmation email with details of your purchase. Once the order is processed and shipped, you will receive tracking details to monitor the delivery.
4. Shipping and Delivery
We offer worldwide shipping, with delivery times varying depending on your location. Please allow up to 5-7 business days for delivery, though this may vary for international orders.
Shipping charges will be calculated at checkout, and you will be notified of the shipping costs before confirming your purchase.
It is your responsibility to ensure that the delivery address provided is correct and complete. Ella Gardens is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
5. Cash on Delivery
We accept Cash on Delivery (COD) as the sole method of payment. Payment is to be made in cash at the time the delivery is made. Please ensure that you have the exact amount ready at the time of delivery to avoid delays.
6. Returns and Refunds
We strive to ensure customer satisfaction. If your product arrives damaged or defective, we will accept returns within 7 days of delivery. To initiate a return, please contact our customer service team with a description and photo of the damaged product. Refunds will be issued for defective items once the return is processed.
Please note that fresh flowers, once opened or used, cannot be returned. For more details, refer to our Refund & Return Policy.
7. Customer Responsibilities
You are responsible for providing accurate information when placing an order, including the correct shipping address and contact details. Any issues or delays caused by incorrect information provided are not the responsibility of Ella Gardens.
8. Privacy and Security
We take your privacy seriously. We collect personal information only to process orders and provide customer support. Your information will not be shared with third parties, except as necessary for the delivery of your order.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and by continuing to use our services, you agree to be bound by the updated terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the country where Ella Gardens operates. Any disputes or legal actions related to these terms will be handled in accordance with the applicable legal framework.
If you have any questions or concerns regarding our terms and conditions, or if you need further assistance, please feel free to contact us at [email protected].