At Ella Gardens, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect personal information when you visit our website, make a purchase, or interact with us in other ways. The types of information we may collect include:
- Personal Information: Name, address, phone number, email address, and payment details.
- Usage Information: Information about how you use our website, such as browsing patterns, device information, and IP address.
- Order Information: Details about the products you purchase, including delivery information and transaction history.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you regarding your orders, special offers, promotions, or customer service inquiries.
- To improve our website, products, and customer experience.
- To send marketing communications, if you have opted to receive them.
3. Data Sharing and Disclosure
We do not share or sell your personal information to third parties, except in the following cases:
- To third-party service providers to fulfill orders and deliver products.
- To comply with legal obligations, such as responding to subpoenas or legal processes.
- In the event of a business transition, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to collect information about your usage of our website. These technologies help us improve your experience, such as remembering your preferences, and gathering analytics to enhance our services.
You can manage cookies through your browser settings, and you may choose to disable them. Please note that disabling cookies may affect your ability to use some features of our website.
5. Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Opt-Out and Communication Preferences
If you have opted to receive marketing communications, you can easily unsubscribe or opt-out at any time. Here’s how:
- Email: You can click the unsubscribe link at the bottom of any marketing email we send, and you will be removed from our mailing list.
- Phone: If we contact you by phone, you can request not to receive further marketing calls.
- Website: You can adjust your communication preferences by contacting our customer service team via the Contact Us page on our website.
If you wish to opt-out of any other communication or data collection, please contact us directly using the methods outlined below.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Correct any inaccuracies in your personal information.
- Request the deletion of your personal data, subject to certain legal limitations.
To exercise any of these rights, please contact us through our “Contact Us” page.
8. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the Last Updated date will reflect the date of the most recent changes. By continuing to use our website or services after any changes to this Privacy Policy, you consent to the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to opt-out of communications or request changes to your personal information, please contact us at [email protected].